The Abbey National provides a variety of different products and services, and their website provides detailed information on all of them. The investment section of the site is divided into four section; tax-free, stockmarket-linked investments, fundscentre and Inscape. Funds from twenty-four leading fund managers are offered in the fundscentre. Inscape is their investment management service, which helps customers to build up their portfolios.

The site is easy to use and everything is clearly laid out. The links to the different areas of the site help inexperienced users to move around the site, and find what they are looking for. Once investors have decided on a particular product or they wish to receive some more information there are a number of different routes they can take including, applying online, calling them or them calling you, request a fact sheet or visiting a branch.